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How totoakura Handles Your Personal Data

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and what we do with it.

Account data protectedWallet data handled carefullyNo data sold to third partiesCookies disclosed clearlyYour rights explained here
totoakura How totoakura Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete your personal data, or if you have a question about how we handle your wallet records, our support team is the right first step. You can reach us through live chat inside your account dashboard, by email via our official support address, or through the help section in the mobile lobby.

Live Chat Open your account dashboard and start a live chat session. Our team handles data access requests and can escalate privacy concerns directly to our data team.
Email Support Send your data request or privacy query to our support email address. Include your registered account email so we can verify your identity before actioning any request.
Account Help Centre The Help section in the mobile lobby has a dedicated privacy and data category. Use it to log a formal data request or find answers about cookie settings and retention periods.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account security and data integrity are managed through a combination of technical controls and clear internal policies. Here is how each area works in practice — from cookies to retention to who can request a data change.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby are opened most. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Active account data is kept while your account is open. Closed accounts have their data retained only for the period required by applicable local law, after which it is deleted or anonymised.

Account Security

Login sessions require OTP verification when an unfamiliar device is detected. SSL encryption protects all data in transit between your device and our servers, including wallet verification steps.

Requesting Changes

To update, correct or remove your personal data, contact our support team with your registered email for identity verification. We aim to action verified requests within a reasonable period.

Your Questions About Privacy at totoakura

These are the questions we actually get from account holders about how their data is used, stored and protected. If your question is not covered here, reach out via live chat or email support.

We collect your name, email, contact number and date of birth at registration. Once you link a wallet, we also record the wallet type — DANA, OVO or GoPay — and transaction reference numbers for payment processing.

No. We record the wallet type and transaction references needed to process deposits and withdrawals, but we never store your full wallet PIN or e-wallet login password at any stage.

Yes. Contact our support team via live chat or email with your registered account email. After identity verification, we will prepare and share the data we hold on your account.

Data is retained after account closure only for the period required under applicable local law. Once that period ends, your data is deleted or anonymised in line with our retention schedule.

We share data with payment processors (for DANA, OVO and GoPay transactions) and fraud-prevention partners only as needed. We do not sell, rent or trade personal data with marketing companies.

Send a correction request via live chat or support email. Include your registered email so we can verify your identity before making any change to your account records.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.